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[SSC-3480] Cloud-version: Stuff disappears and problem with SignUp
 Rank: Newbie
Groups: Registered
Joined: 17/01/2012(UTC)
Posts: 1
Location: Denmark
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Just introduced SMath in the Cloud in a new class few weeks ago, and today the students have to handle in an assignment.
They now reports about problem with two things:
- During sign-up the registration mail with "key" does not arrive in their inbox (and they have checked in spam-folder aswell)
- Text and claculations sometime suddently disappears - if the clikc in a calculation to correct something, text and calculations further down the page are just deleted...
I have never experienced this myself - but are the problems real, and how to handle them?
Kind regards from Denmark
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  Rank: Advanced Member Groups: Registered, Advanced Member Joined: 13/01/2012(UTC) Posts: 2,736   Location: Italy Was thanked: 1405 time(s) in 914 post(s)
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Hello
krasmussen
Originally Posted by: krasmussen  - During sign-up the registration mail with "key" does not arrive in their inbox (and they have checked in spam-folder aswell) Tried it right now and works for me, I received the confirmations almost instantly... Originally Posted by: krasmussen - Text and claculations sometime suddently disappears - if the clikc in a calculation to correct something, text and calculations further down the page are just deleted... Opened a new issue right now as SSC-3480, probably the same problem. Edited by user 06 November 2017 13:07:02(UTC)
| Reason: added BTS ID |
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 1 user thanked Davide Carpi for this useful post.
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Rank: Advanced Member Groups: Registered
Joined: 23/03/2016(UTC) Posts: 279  Was thanked: 93 time(s) in 58 post(s)
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Also note, if these students are using a university email address, sometimes the admin will block emails before reaching the users inbox. Contact the admin if this is the case. |
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2 users thanked alyles for this useful post.
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on 24/10/2017(UTC), on 24/10/2017(UTC)
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[SSC-3480] Cloud-version: Stuff disappears and problem with SignUp
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